The Westin Kansas City at Crown Center

The Kansas City Westin exceeded all of my expectations and was an absolute joy to stay at! Every single employee I encountered was not only professional but genuinely kind, making the entire experience truly memorable. We visited for the Hallmark Christmas Experience and had the chance to explore more of the city, thanks to fantastic recommendations from Jeff (who graciously held our luggage when we arrived way too early) and the gentleman who helped take our bags to our room upon check-in. The hotel room was impeccably clean, and the spacious lobby was a beautiful and inviting space, with employees constantly ensuring everything was tidy and welcoming. The attention to detail and level of care at this hotel were outstanding. If I ever return to Kansas City, there’s no question—I’ll absolutely stay at the Westin again!

Friendly courteous employees. We had pleasant experiences with the front desk, all our questions were answered. The parking valets were above our expectations. The gentleman who helped by bringing a luggage cart, loading it, and taking it downstairs for was very nice and helpful. The location at the Crown Plaza was great. Had a variety of restaurants without going back out after a full day of traveling and driving to our destinations. Spending our two evenings enjoying sitting at the plaza and enjoying the fountains.

The pool area and workout facilities were immaculate. These areas are always the true testament of "clean" and I was impressed. The rooms were clean and smelled clean. Front desk staff and valet staff were great. Not a single complaint.

The location was amazing and the view was absolutely epic! We loved that we could park in the garage and not worry about driving anywhere else the rest of our staycation. Love that they have a heated pool and hot tub but the pool didn't seem all that warm. Still, we landed in the hot tub and it was perfect.

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